The time I need to prepare an order for shipping varies. For details, see individual items.
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Please contact me if you have any problems with your order.
To communicate with you once in awhile about new offerings, special events or other announcements of general interest. I won't spam you or share your information with third parties unless legally required to do so.
The real question here is, "what do you want?" Particularly with items like pens, coffee scoops, bottle toppers/openers, ice cream scoops, etc, I have dozens of types of wood from which I can make these items. If I don't have that wood, it's likely I can easily get it for you. I'd also be glad to make suggestions based on less specific preferences such as color, texture or rarity.
Any of the hand made items created from wood will have a durable finish already applied. You should never use strong chemicals or abrasives on these products. Mild household cleaners should be fine. This may be obvious but do NOT immerse any of these in water! If you need to clean the metal pieces, be very careful about getting the wood portions overly wet. Oh, and keep all finished wood products away from heat sources and especially sunlight. All wood finishes will change color over time. That's one of the ways you know it is real wood. Leaving finished wood in direct sunlight is almost certain to bleach out the color. UV rays and wood do not play well together.
Unless otherwise indicated in the listing...yes! In my own workshop with my own hands and tools. For the pens, bottle stoppers and other items with fancy metal pieces, those were most likely part of a kit. And yes, everyone else selling those items is probably using the same kits. If someone tries to convince you they make every part of those type items themselves, I would be highly skeptical. It's certainly possible and if the item looks truly unique then it's much more likely. A bolt action pen with a bullet shaped tip taking a Parker pen refill comes from a kit. The magic is in what you create with that kit and the quality with which you create it.
Mostly because I'm a one person operation and have a full time "day" job. I also travel quite a bit for work and otherwise. If I have the item in stock (not a custom order) and I'm at home, you should get your order MUCH sooner than the projected time. I just want to set realistic expectations. If you need it sooner because Bubba-Joe is getting married next week or your favorite co-worker Matilda is retiring, send me a note and I'll see what I can do. I also have the store set up for express shipping if necessary. Please contact me first, though, if it's that urgent. I don't want you paying anymore than necessary!